You have been tasked with finding an office cleaning company for your office. You’ve formed a list of cleaning companies and now it’s time to pick up the phone to get a quote.
Being prepared with questions when making an enquiry with a cleaning company is essential but what do you ask? There are three important questions that will shine a light on the company and help you decide whether they are the right fit for you.
How long has your cleaning company been established?
One of the most important factors in the cleaning business is reliability. You need to engage an office cleaning company that will carry out the work as agreed and have the processes in place to cover sickness and holiday so that it is business as usual for you.
Seeking a supplier who is well-established in the cleaning business will give you the assurance that those systems are in place – and that they are doing a great job for other companies!
Do you clean the offices of any business like ours?
After informing the cleaning company about your business and offices (e.g. location, number of people, requirements) ask them about their clients. Do they have any similar clients to you?
Once you have asked this question, they can tell you about their services and then you can listen to how well they understand you and your requirements as a business.
If they clean the offices of a company like yours, whether it is an accountancy or law firm, bank or media company, then it is likely that they will have a good understanding of what it takes to ensure that you have a clean and fresh working environment.
How do you price your contracts?
This is an important question because it highlights the ethos of the company. Some companies will give you an office cleaning quote straight off the bat based on the square footage of your office. Allow us to give you a word of warning. If a cleaning company does not come out to visit your office then problems are very likely to occur. If the cleaning quote was unrealistic and then they may start to cut corners which will inevitably lead to the dissatisfaction of the employees and heads of the business.
There are many factors that come into quoting for cleaning services . You need to be advised by a representative who has seen your offices and understands your exact requirements. It’s the first sign of excellent customer service and it’s a win-win for both you and the supplier.
For example, at Swift Office Cleaning Services, our estimators visit prospective clients in their offices to assess how much time and how many operatives are required to realistically achieve the desired results.
We then provide bespoke quotes that honestly reflect your office cleaning requirements. Then we do what we say we will do – and you will have an office as fresh as a daisy! If you want to join our satisfied customers with clean offices and no hassle, then please call 01279 413641. Article written by Katie Ashwood.