Frequently Asked Questions
Here are a some of the questions and answers that people regularly ask us about our office cleaning services.
Each client and building is different and so maintaining high standards requires a team that works together; a team that has the skills, and attitude, to deliver on our promise.
We couldn’t do it without the support of each other and we value the contribution made by each and every team member.
Management of our cleaning teams is an important process. We want our staff members to be as satisfied as our clients from a job well done. Treating each member of staff fairly and with respect leads to a motivated and dedicated workforce which in turn results in client satisfaction. Everybody can win! Our aim is for our cleaning operatives to be working to the best of their abilities – and it is our experienced management team who support them so they can do so.
How do you manage your staff?
Each client has a dedicated Client Account Manager who manages their cleaning team. From the very beginning, we implement an assessment and training period for each member of staff.
The Account Manager makes regular inspections on site, as well as ad hoc visits, to ensure that high cleaning standards are being maintained. The Account Manager will feed back any findings to their client at their regular monthly meeting.
In addition, each client is asked to complete a monthly satisfaction sheet so that we can monitor and measure how we are performing and whether any improvements need to be made. Similarly, if you’re extremely satisfied, we will let our staff know!
Do you carry out regular training with your staff?
Yes we do! Staff training is an important element of our company.
Firstly, as part of our recruitment process we, where ever possible meet with cleaners in their homes prior to commencing their employment. This helps to establish their own cleaning standards.
From day one of a contract the cleaning team are taken through our specialised training programme. This will include training on all products, time management at work, machinery and any specific site requirements.
After 12 weeks all staff members must take part in our retraining programme to ensure standards are being maintained. It goes without saying that all of our cleaning staff have training in the essential aspects of COSHH Health and Safety Regulations.
If you have further queries then do not hesitate to contact us on 0203 1741 723 or email email@example.com and a member of the team will be very happy to help you.
Here at Swift we comply with all aspects of COSHH and work in partnership with our Health & Safety consultant, David Allen of ASHE Consultancy Ltd to ensure correct procedures are in place both for our cleaners and clients.
Transfer of Employment
The Transfer of Undertakings (Protection of Employment) Regulations 1981, or TUPE law, is in place to protect employees if the service provider changes at their usual workplace. Its effect is to move employees and any benefits associated with them from their old employer to the new contractor.
Under UK legislation all companies must comply with a TUPE transfer situation and all cleaners must, by law, have the opportunity to transfer their employment. This will be the case with any new service provider you appoint.
This can be a concern for some people but rest assured this is a process we have gone through many, many times! If you have further queries then do not hesitate to contact us on 0203 1741 723 or email firstname.lastname@example.org and a member of the team will walk you through how it works or answer any questions you have.
Should we appoint you?
Only you know the answer to that question, however, we can assure you that we strive for the very best for our clients from the service you receive from your appointed Client Account Manager to the on-the-ground service from our highly trained cleaning staff.
From the outset we aim to offer excellent value for money by carrying out a thorough, honest and efficient estimation for your cleaning requirements and we then have an ongoing monitoring process to ensure standards remain to your satisfaction.
We offer a range of cleaning services for a wide variety of industries including the provision of specialist services such as professional floor maintenance and window cleaning, so that all your cleaning needs can be achieved through one point of contact.
Cleaning Contracts, Pricing and Appointments
When considering moving from one service provider to another there are always plenty of questions regarding contracts, pricing and details of the appointment. So to make your life easier, here at Swift we operate on a twelve monthly agreement, usually with a twelve week notice period after the first year.
We’ve been in business for 30 years – and we plan on being around for much longer! We have only been able to sustain our business for decades as a result of long term relationships with our clients and a good reputation which we continue to maintain.
How do you price your contracts?
Each contract is priced on an individual basis; there is no one-size-fits-all approach when it comes to our clients’ cleaning requirements.
The process to find out what it might cost for you is to book an appointment with one of our Estimators. They will arrange a meeting with you to discuss your specific needs and then complete a walk through of the site.
This will establish the exact requirements and the time and resources it will take to meet them. From there we can provide you with a FREE pricing proposal which includes comprehensive details of your personalised cleaning programme.
Of course if you have further queries then do not hesitate to contact us on 0203 1741 723 or email email@example.com and a member of the team will be very happy to help you.