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Office Cleaning Services Frequently Asked Questions

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How do you manage your staff?

Each client has a dedicated Client Account Manager who manages their cleaning team. From the very beginning, we implement an assessment and training period for each member of staff. The Account Manager makes regular inspections on site, as well as ad hoc visits, to ensure that high cleaning standards are being maintained. The Account Manager will feed back any findings to their client at their regular monthly meeting. In addition, each client is asked to complete a monthly satisfaction sheet so that we can monitor and measure how we are performing and whether any improvements need to be made. Similarly, if you’re extremely satisfied, we will let our staff know!

Do you carry out regular training with your staff?

Yes we do! Staff training is an important element of our company. Firstly, as part of our recruitment process we, where ever possible meet with cleaners in their homes prior to commencing their employment. This helps to establish their own cleaning standards. From day one of a contract the cleaning team are taken through our specialised training programme. This will include training on all products, time management at work, machinery and any specific site requirements. After 12 weeks all staff members must take part in our retraining programme to ensure standards are being maintained. It goes without saying that all of our cleaning staff have training in the essential aspects of COSHH Health and Safety Regulations. If you have further queries then do not hesitate to contact us on 0203 405 8442 or email sales@swiftcleaning.co.uk and a member of the team will be very happy to help you.

Transfer of Employment

The Transfer of Undertakings (Protection of Employment) Regulations 1981, or TUPE law, is in place to protect employees if the service provider changes at their usual workplace. Its effect is to move employees and any benefits associated with them from their old employer to the new contractor. Under UK legislation all companies must comply with a TUPE transfer situation and all cleaners must, by law, have the opportunity to transfer their employment. This will be the case with any new service provider you appoint. This can be a concern for some people but rest assured this is a process we have gone through many, many times! If you have further queries then do not hesitate to contact us on 0203 405 8442 or email sales@swiftcleaning.co.uk and a member of the team will walk you through how it works or answer any questions you have.

Why should we appoint you?

Only you know the answer to that question, however, we can assure you that we strive for the very best for our clients from the service you receive from your appointed Client Account Manager to the on-the-ground service from our highly trained cleaning staff. From the outset we aim to offer excellent value for money by carrying out a thorough, honest and efficient estimation for your cleaning requirements and we then have an ongoing monitoring process to ensure standards remain to your satisfaction. We offer a range of cleaning services for a wide variety of industries including the provision of specialist services such as professional floor maintenance and window cleaning, so that all your cleaning needs can be achieved through one point of contact.

Do you offer bespoke office cleaning plans?

All of our cleaning specifications are bespoke to ensure we meet clients individual requirements as every premises are different.. We will always endeavor to visit each premises prior to quoting, in order for us to visualize the site and allow enough time to maintain the required standards.

How much does office cleaning cost?

As every site is completely different and requirements variations in time it is not a one size fits all approach when it comes to costing. The more hours of cleaning you have the lower the hourly rate becomes. If you are interested in receiving a quotation from us please do get in contact.

What is office deep cleaning?

Office deep cleaning is often a thorough clean that will touch upon areas that are not generally included in an everyday clean. Office deep cleaning will normally include moving furniture and emptying cupboards, window cleaning, carpet and upholstery cleaning and tackling the ‘hard to reach areas’ where dirt can easily gather if not included within the daily clean.

How long does an office deep clean take?

As deep cleans are completely bespoke to the office and the requirements of the clients it can vary how long an office deep clean can take from client to client.

What is contract cleaning?

All of our clients are asked to commit to a 12 month contract. This ensures there is a cemented relationship between us and our clients. We will always give all of our clients 100% commitment but we do ask for the same commitment in return.

Are we issued a cleaning contract?

Yes, all of our clients are issued a cleaning contract that will be signed at the start of a working relationship. Both parties will be given a copy of the contract for their records. This will define the relationship and the clause between us and our clients.

Why hire a commercial cleaning service?

It is important to provide a clean workplace for you employees to ensure that they are comfortable and can focus whilst they work, thus increasing productivity. In hiring commercial cleaning contractors you get the benefit of choosing the hours you would like us to operate, the areas you would like to clean - helping your business to run smoother and more effectively. This ensures your employees can focus on their work, whilst we focus on keeping their workplace clean and tidy!

How do I find commercial cleaning contractors?

Commercial cleaning contractors can be found in many different ways. The most popular route is the internet and looking at customer reviews.

Do you use your own cleaning equipment and supplies?

Yes. At Swift Office Cleaning Services, we supply all of the cleaning equipment, labour, machinery and supplies so that this is taken care of and you need not worry. If you require us to use specialist products on certain areas this is not a problem we will always try our utmost to accommodate.

What are your hours of operation?

Our official hours of operation are 8am - 6pm, 7 days a week. However, we do understand that sometimes there may be a cleaning issue that may happen out of these hours. If this should arise, please get in touch with one of our friendly customer services team and we will find a solution for your problem.

Can we contact you outside of working hours in case of emergency?

Our standard office hours of operation are between 8am - 6pm , Monday to Friday. However,morning Managers begin at 4am and finish at 1pm and evening Manager begin at 1pm and finishes at 10pm. We understand that sometimes there may be cleaning emergencies in which you may need to call us out of hours and out of your cleaning contracted hours. If this problem arises - please get in touch with one of our helpful customer service teams and we can resolve the problem as soon as possible for you.

Do you use eco friendly cleaning products?

Yes, if requested we can use eco friendly products such as Eco Tick. If you would like us to use any other cleaning products these can be requested.

How do I pay for my cleaning service?

> All of our clients are issued an invoice per calendar month or 4 weekly depending which is most convenient for you.

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