Each client has a dedicated Client Account Manager who manages their cleaning team. From the very beginning, we implement an assessment and training period for each member of staff. The Account Manager makes regular inspections on site, as well as ad hoc visits, to ensure that high cleaning standards are being maintained. The Account Manager will feed back any findings to their client at their regular monthly meeting. In addition, each client is asked to complete a monthly satisfaction sheet so that we can monitor and measure how we are performing and whether any improvements need to be made. Similarly, if you’re extremely satisfied, we will let our staff know!