Our Policies

As a leading supplier of daily office contract cleaning services we are committed to constant improvement to our Quality Management system and to deliver outstanding office cleaning services to our clients with our objective in achieving maximum customer retention and attracting new business.

Our aim:

• To ensure our customers’ requirements and expectations are fully understood and service delivery is continually monitored.
• We have the ability to react and adapt to our client’s requirements to ensure quality standards are achieved and maintained.
• To provide the right environment and resources for our staff to carry out this quality service and to employ the right people to provide this.
• To continually review, monitor and measure our service to identify opportunities for continual improvement.

We believe that the quality of the service we provide to our customers starts with the ‘can do’ attitude of our staff which in turn supports and enhances our quality service. The regular reviews by our teams allows us the flexibility to maintain the quality of our service but also ensures our Quality Policy is effective and robust.

Environmental Policy

We at Swift Office Cleaning Services Ltd believe that unless the environment is respected and cared for, the future of our world will become a poor legacy for our children and their children to inherit.

We are constantly reviewing all of our suppliers, looking to ensure that where ever possible all of the products we use are environmentally friendly.

We are committed to comply with the ISO14001 standard.

Our two main suppliers of cleaning products themselves take the environment issue very seriously and are both accredited ISO14001 companies. Where possible we always use trigger sprays as an alternative applicator to aerosol cleaning agents. We also purchase our chemicals in larger batches in order that packaging waste is minimised.

We like to encourage our clients to recycle paper and glass wherever possible and are happy to dispose of waste in different containers for recycling on their sites. At our own office, we have paper and other recycling procedures in place.

Most of our recommended paper products are supplied by SCA Sweden. The company is a world leader in protecting the environment, planting two new trees for every one that is felled.

We also have an ambition to have at least 97% of our clients within a 30-mile radius from our office. This target has been achieved and reduces the impact we have on the environment in vehicle pollution.

Most potential damage can be done to the environment by our front line staff, our daily cleaning operatives. We put tremendous effort into training, re-training and regularly monitoring their performance.

Together as a team striving for the same goal we can help to protect the environment for the future and seek out opportunities for continued improvement.

QUALITY POLICY

As a leading supplier of daily office contract cleaning services we are committed to constant improvement to our Quality Management system and to deliver outstanding cleaning services to our clients with our objective in achieving maximum customer retention and attracting new business.

Our aim:

• To ensure our customers’ requirements and expectations are fully understood and service delivery is continually monitored
• We have the ability to react and adapt to our client’s requirements to ensure quality standards are achieved and maintained
• To provide the right environment and resources for our staff to carry out this quality service and to employ the right people to provide this
• To continually review, monitor and measure our service to identify opportunities for continual improvement

We believe that the quality of the service we provide to our customers starts with the ‘can do’ attitude of our staff which in turn supports and enhances our quality service.  The regular reviews by our team, allows us the flexibility to maintain the quality of our service but also ensures our Quality Policy is effective and robust.

CUSTOMER SERVICES POLICY

As a leading supplier of daily office contract cleaning services we are committed to constant improvement to our Quality Management system and to deliver outstanding office cleaning services to our clients with our objective in achieving maximum customer retention and attracting new business

We believe that the quality of the service we provide to our customers starts with the ‘can do’ attitude of our staff which in turn supports and enhances our quality service. The regular reviews by our teams allows us the flexibility to maintain the quality of our service but also ensures our Quality Policy is effective and robust.

• To ensure our customers’ requirements and expectations are fully understood and service delivery is continually monitored
• We have the ability to react and adapt to our client’s requirements to ensure quality standards are achieved, maintained & exceeded
• To provide the right environment and resources for our staff to carry out this quality service and to employ the right people to provide this.
• To continually review, monitor and measure our service to identify opportunities for continual improvement and to exceed expectations

ENVIRONMENTAL POLICY

We at Swift Office Cleaning Services Ltd believe that unless the environment is respected and cared for, the future of our world will become a poor legacy for our children and their children to inherit.

We are constantly reviewing our supply chain and look to ensure that wherever possible all the products we use are environmentally friendly.

Our main suppliers of cleaning products take environmental issues very seriously and work with accredited suppliers themselves.   Where possible we always use trigger sprays as an alternative applicator to aerosol cleaning agents.   We also purchase our cleaning products in larger batches in order that packaging waste is minimised.

We like to encourage our clients to recycle paper and glass wherever possible and are happy to dispose of waste in different containers for recycling on their sites.   At our own office we have paper and other recycling procedures in place.

We have recently become a supporter of the Woodland Trust and for each new client we partner with, we plant up to 100 trees with the Trust.  We also have an ambition to have at least 90% of our clients within a 30-mile radius from our office.   This target has been achieved and reduces the impact we have on the environment in vehicle pollution. Our front-line staff, including our daily cleaning teams, mainly use public transport.   We put tremendous effort into training, re-training and regularly monitoring their performance.

Together as a team striving for the same goal, we can help to protect the environment for the future.

EQUALITY & DIVERSITY POLICY

Swift Office Cleaning Services Limited recognises and values people’s differences and will assist them to use their talents to reach their full potential.

We will do all we can to ensure we recruit, train and promote people based on their qualifications, experience and abilities for all roles within the organisation in line with the Equality Act 2010 and all subsequent guidance*.

This policy is designed to ensure that Swift Office Cleaning Services Limited complies with its obligations under equality legislation and demonstrates our commitment to treating people equally and fairly throughout the business.

We are unreservedly opposed to any form of discrimination on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion, belief, sex and sexual orientation (defined as protected characteristics) and recognises and values people’s differences and will assist them to use their talents to reach their full potential.

The organisation will do all it can to ensure it recruits, trains and promotes people based on qualifications, experience and abilities for all roles within the organisation.

This policy is designed to ensure that Swift Office Cleaning Services Limited complies with its obligations under equality legislation and demonstrates our commitment to treating people equally and fairly.

Using fair and objective employment practices, the organisation aims to ensure that:

All employees and potential employees are treated fairly and with respect at all stages of their employment.

All employees have the right to be free from harassment and bullying of any description, or any other form of unwanted behaviour.  Such behaviour may come from other employees or by people (third parties) who are not employees of Swift Office Cleaning Services Limited, such as customers or clients.

All employees have an equal chance to contribute and to achieve their potential, irrespective of any defining feature that may give rise to unfair discrimination.

All employees have the right to be free from discrimination because they associate with another person who possesses a Protected Characteristic or because others perceive that they have a particular Protected Characteristic, even if they do not.

The policy applies to all employees, customers, sub-contractors and service providers.

The policy applies to all stages of employment including recruitment and selection, promotion and training.

As an organisation, we value the variety of different views, outlooks and approaches that a diverse workforce bring.  This assists us to provide improved services and increase our understanding of our service users/clients.

Employees should also use this approach if they feel that they have been the subject of harassment from someone who is not an employee of Swift Office Cleaning Services Limited.  We will not tolerate any harassment from third parties towards our employees and will take appropriate action to prevent it happening again.

If an employee witnesses behaviour that they find offensive in relation to age, marriage or civil partnership, pregnancy and maternity, disability, gender reassignment, race, religion or belief, sex and sexual orientation, even if it is not directed at them they should also use this procedure.

This policy will be reviewed every two years by the Senior Management Team of Swift Office Cleaning Services Limited, to ensure that it remains up to date and reflects the needs and practices of the organisation.

The policy may also be reviewed if legislation changes or if monitoring information suggests that policy or practices should be altered.

* Equality Act 2010

POLICY FOR HEALTH AND SAFETY AT WORK

(Health & Safety at Work etc Act 1974 S2 (3)

The policy of our company is to give and maintain the greatest importance to the health and safety of its employees and of other people who may be affected by our activities.

The company recognises and accepts responsibility as an employer for providing a safe and healthy workplace and working environments for all employees in premises under its direct control and also the need to cooperate fully with customers and prospective customers to provide similar facilities for our employees on premises not under the company’s control.

So far as is reasonably practicable, the company will meet its Health and Safety responsibilities by means of good safety management and assessment of risks; providing and maintaining safe plant; equipment and systems of work; giving sufficient information, instruction, training and supervision to enable all employees to avoid hazards and contribute positively to their own health and safety at work.

The company is determined, through effective communication and consultation, to involve all the people that work in the company to ensure that the safety policy is successful.

The company’s safety policy will be reviewed as appropriate, and any revisions will be brought to the notice of all employees.  The management team give their full backing to this policy and will support all those who endeavour to carry it out.